Shipping Policy – Genius By Faith
At Genius By Faith, we are committed to delivering your order quickly and safely.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Time
We offer standard shipping across South Africa.
Shipping Fees
Shipping costs are calculated at checkout.
We may occasionally offer free shipping promotions.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Incorrect Address
Please ensure your shipping address is correct at checkout. Genius By Faith is not responsible for delays or losses due to incorrect addresses provided by the customer.
Return & Exchange Policy – Genius By Faith
We want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
You may return your item within 7 days of receiving your order.
To be eligible for a return:
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Item must be unused, unworn, and unwashed
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Item must be in original condition
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Tags must still be attached
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Proof of purchase is required
Non-Returnable Items
Exchanges
We allow exchanges for size or defective items (subject to stock availability).
If you need a different size, please contact us as soon as possible.
Refunds
Once we receive and inspect your return:
Shipping fees are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos for assistance.
Contact Us
For any shipping or return inquiries, please contact:
📧 Email: monamatrading@gmail.com
📱 WhatsApp / Call: 063 456 0258
Thank you for supporting Genius By Faith 🙏
Wear Your Faith Boldly.
