Contact Information Policy – Genius By Faith

At Genius By Faith, we value clear communication and excellent customer service. This policy explains how you can contact us and what to expect.

How to Contact Us

For any questions regarding orders, shipping, returns, products, or general inquiries, please contact us using the details below:

📧 Email: monamatrading@gmail.com
📱 WhatsApp / Call: 063 456 0258

Response Time

Emails are responded to within 24–48 business hours.
WhatsApp messages are typically responded to within business hours.
Our operating hours are Monday – Friday, 8:00 AM – 5:00 PM (excluding public holidays).

Order Support

When contacting us about an order, please include:

Your full name
Order number
A clear description of the issue
Photos (if reporting a damaged or incorrect item)

This helps us resolve your issue quickly.

Customer Conduct

We are committed to respectful and professional service. We kindly ask customers to communicate respectfully. Abusive or inappropriate behavior will not be tolerated.

Thank you for choosing Genius By Faith.
We appreciate your support and look forward to serving you. 🙏